Igloo Designed Silicon Waterpipe

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In order to be eligible for a full refund or exchange, you must fulfill the following requirements:

• The request is within 7 business days since the order was placed.
• The product is damaged or different from what you ordered.*
• If the returned product is not damaged, it must be unused or unopened.

The refund will appear within 3-4 business days.

For exchanges, we ship your product as soon as we receive the returned product.

*In order to refund or exchange a damaged product, we require a picture proof through e-mail or text. Our contact information can be found here.

Add some general information about your delivery and shipping policies.

We offer Free Shipping on orders above $400.00 to the contiguous 48 states ( Except Hawaii, and Alaska). Orders are shipping via UPS ( our primary carrier) and are usually delivered 1-6 business days depending on your location. Orders that are paid for expedited shipping have a different transit time.

We process order within 1-2 Business days ( Monday- Friday).

Below are the average transit days shipping from Los Angeles, CA via UPS ground.